Enquero Inc. and our affiliated companies worldwide (“Enquero”, “we” or “us”) are a global professional services firm focused on delivering digital transformation for our clients. At Enquero, we are committed to honouring and protecting your privacy. The reason we collect your personal data is to improve our services to you. This Website Privacy Notice describes our approach to privacy and our practices regarding how we collect, receive, use, share, transfer and process your personal data through our website (https://enquero.com/) and our services in the Netherlands, Canada, the United States and India. It also describes the choices you have regarding the use of your personal data, as well as your rights and how you execute these rights.
Where we determine the purpose and means of processing personal data, Enquero is a data controller. Please note that the local Enquero entity you may interact with is the data controller for such interactions. Where we act as a processor in our capacity of providing services to a customer, we will only process personal data in accordance with the instructions of the customer. The customer will be the data controller of that personal data and will be responsible to data subjects for the way in which their personal data is processed. Where applicable, in accordance with data protection laws we shall assist the data controller in effecting data subject rights.
What Personal Data We Collect and How We Collect It
Enquero, may at times collect your personal data in one of the following ways:
Purpose and Lawful Basis for Processing Personal Data
Enquero will only process personal data if this is in accordance with applicable laws. The legal bases listed below are based on the European Union General Data Protection Regulation, Canada, and the United States, but may differ pursuant to applicable laws in India.
We rely on your consent in order to for example send you marketing communications. Where we require your consent, you will find opt-in mechanisms. We rely on your consent in order to for example send you marketing communications, you have the ability to withdraw consent; see the section Data Subject Rights below. Please note that the withdrawal of consent may restrict our ability to provide a particular service OR to further process your details for employment evaluation purposes.
Enquero also processes received information pursuant to pursue our legitimate business interests; for example screening CVs/ resume of prospective candidates, for assessing the candidature for the employment, establishing communication with collected prospective customers (whom you represent) and personnel with general/ business inquiries and to enhance our user experience. Please visit Customer Privacy Notice to see our customer privacy notice OR the Candidate Privacy Notice, as applicable.
Where we process your data on the basis of legitimate interests, you can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us via contact us form.
You also have the option to subscribe/opt-in to receive newsletters, thought leadership content and/or marketing collateral. You can always opt-out of such options by writing to [email protected]. Enquero shall adhere to your preferences.
Enquero implements industry standard security measures to keep your personal data secure and confidential, including but not limited to:
Who We May Share Your Personal Data With
International and Group Company Transfers of Personal Data
We are part of an international group of companies and, as such, transfer personal data concerning you to countries outside the the European Economic Area (EEA).
We transfer personal data between our group companies and data centers for the purposes described above. We may also transfer personal data to our third party suppliers outside of the EEA as described above.
Your personal data may be stored in databases located outside of the EEA including in India. The database is controlled by our administrative staff located outside of the EEA including in India and can be accessed electronically.
Where we transfer personal data outside of EEA, we either transfer personal data to countries that provide an adequate level of protection as determined by the European Commission or we have appropriate safeguards in place. Appropriate safeguards to cover these transfers are in the form of standard contractual/data protection clauses adopted by the European Commission. Please visit here to know more about standard contractual/data protection clauses.
Where we transfer personal data between our group companies, we have covered these transfers by entering into standard contractual clauses adopted by the European Commission. If you would like more information on any of the data transfer mechanisms on which we rely please contact our Data Protection Officer, details available in the contact section below.
Data Storage and Retention
Enquero shall retain your personal data as required for the business purposes described above. We will only keep your personal data for as long as is reasonably necessary taking into consideration our purposes outlined above or to comply with legal, accounting or reporting requirements under applicable law(s).
Personal data received from prospective customers shall be retained for the duration of the prospective customer’s business relationship with Enquero and in accordance with the retention criteria set out in our customer privacy notice. Please visit our Customer Privacy Notice below for further details.
For more information on where and how long your personal data is stored, please contact us at [email protected]. For more information on your rights of erasure and portability, please see below Data Subject Rights. If you are a California resident, you may have certain rights relating to your personal data provided under the California Consumer Privacy Act (CCPA):
Enquero does not sell personal information as defined in section 1798.140(t) of the CCPA. Enquero also does not sell the personal information of children under age 16 without affirmative authorization. To exercise your rights with respect to your personal information, you may submit a Verifiable Consumer Request by emailing [email protected] or on Genpact’s request portal here. You may also submit a request by calling 1(888) 914-9661 and entering in the following ID: 112797.For issues accessing Genpact’s portal, please contact [email protected]. Enquero will respond to a Verifiable Consumer Request within 45 days. Should we require more time, Enquero will notify you of the extension period and the reason for the extension in writing. To the extent possible, we will provide you with your personal information in a format that you can share with other businesses.
If you are a resident of the EEA, you may have certain rights relating to your personal data provided under the GDPR. These include the right to:
These rights may be limited in some situations – for example, where we can demonstrate that Enquero has a legal requirement to process your data. In some instances, this may mean that we are able to retain data even if you withdraw your consent.
Where Enquero requires personal data to comply with legal or contractual obligations, then provision of such data is necessary: if such data is not provided, then we will not be able to manage our contractual relationship, or to meet obligations placed on us. In all other cases, provision of requested personal data is optional.
In the event you have unresolved concerns, you also have the right to lodge a complaint with the data protection authority where you work, normally live or where the alleged infringement of data protection laws has occurred. We hope this will not be necessary and would like to assure you we will do our best to resolve any dissatisfaction you may have
Residents of Canada have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) or if applicable, certain provincial laws:
To exercise the rights outlined above in respect of your personal data you may write to us at [email protected]
If you have any questions or concerns about this Website Privacy Notice or (on how to exercise the rights outlined above in respect of) your personal data, please contact us at [email protected].
Changes to our Website Privacy Notice
This Website Privacy Notice was last updated in September 2021 and Enquero will notify you of changes we may make to this privacy notice where required, however we would recommend that you look back at this notice from time to time to check for any updates.
What are Cookies and Other Tracking Technologies?
Cookies are small text files which a website may put on your computer or mobile device when you visit a site or page. The other tracking technologies work similarly to cookies and place small data files on your devices or monitor your website activity to enable us to collect information about how you use our site. This allows our site to recognize your device from those of other users of the sites. Enquero may use this data to analyse trends and statistics and to provide better customer service.
At times we may seek to place a cookie on your device (for instance, your computer’s hard drive) which allows the server to recognise the device when it visits again, in order to track statistical information about navigation to and throughout certain areas of our website, and to promotions on other websites. The information that is tracked by such a cookie is used only for internal purposes, such as to improve website navigation and to measure the effectiveness of our promotional placements.
A regular audit is performed periodically via a tool which is automatically re-scanning the cookies used. These third-party service providers use persistent cookies to help us to improve the user experience, manage our site content, and analyse how users navigate and utilize the websites.
Generally, cookies on our websites are in the following categories. If you would like to set your cookie preferences, visit our cookie preference center.